Member FAQ

Account & Login

How do I log in to my new Chamber member account?

Go to https:https://hicksvilleohiochamber.org/member-login. Enter your email address, then click “Forgot Password?” to create your password if this is your first time logging in.

I didn’t get my login email. What should I do?

Check your spam or promotions folder first. If you still don’t see it, visit the login page and request a password reset. For further assistance, contact the Chamber.

I forgot my password. How do I reset it?

On the login page, click “Forgot Password?” and follow the reset instructions sent to your email.

Can multiple people from my business log in?

Each membership includes one primary login. Additional authorized users can be added upon request by contacting the Chamber.

How do I update the email address on my account?

Log in, then go to Account Settings to update your email, password, or contact information.

Directory Listings

How do I edit my business listing?

Log in to your dashboard and navigate to My Directory Listing → Edit. From there, you can update your business name, address, phone, website, description, logo, photos, and more.

I see incorrect information on my listing. How do I fix it?

Edit your listing inside your dashboard and click Save. If you cannot access the edit area, contact the Chamber for assistance.

Can I upload a logo or business photos?

Yes. Upload JPG or PNG images. For best display quality, use images at least 600px wide.

Why isn’t my listing appearing in the public directory?

This may happen if:

  • Your membership renewal is pending.
  • Your check payment has not been received yet.
  • Your listing is awaiting Chamber approval.
  • Required fields are missing.

If you believe your listing should be visible, please contact us.

Membership Renewals & Payment Options

How do I renew my membership online?

Log in to your dashboard and click Renew Membership. Select your membership plan and complete payment via PayPal, credit, or debit card.

What payment methods do you accept?

We accept:

  • PayPal
  • Credit or debit card
  • Check by mail

Can I still pay my membership dues by check?

Yes! Include Membership Level on your check, and mail to:
Hicksville Area Chamber of Commerce
P.O. Box 103
Hicksville, OH 43526

Your membership will be activated or renewed once payment is received and you’ll be emailed notification.

Will my listing stay active while my check is in the mail?

We typically allow a brief grace period. If payment is delayed, your listing may be temporarily hidden until payment is processed.

Can I set up automatic renewals?

Sorry, not at this time. But if this is something you are interested in, please let us know!

How do I get a receipt for my payment?

If you pay online, you should receive an emailed receipt from the Chamber website, and PayPal. If you pay by check and would like a receipt, please include that request with your mailed check or contact the Chamber.

Paying by Check

Where do I mail my check?

Hicksville Area Chamber of Commerce
P.O. Box 103
Hicksville, OH 43526

Who do I make my check out to?

Make checks payable to:

Hicksville Area Chamber of Commerce

How long does it take to process my check?

Checks are typically processed 3–5 business days after we receive them. Your listing will be renewed once payment is applied.

How will I know my check payment was received?

You’ll receive an email confirmation from the Chamber.

 

Technical Questions

The site won’t accept my password. What should I do?

Try resetting your password, clearing your browser cache, or using a different browser. If issues continue, please reach out to us.

I’m getting an error when editing my listing. Who can help?

We’re happy to assist. Please email the Chamber.

Can the Chamber update my listing for me?

Yes.
If you prefer not to edit your listing yourself, email us your updates and we’ll make the changes.